Conflict Resolution & Appeals

Given the critical role of the VVC is overseeing the the integrity of projects onboarded to Regen Registry, it is paramount to establish effective procedures for managing appeals and complaints. The VVC's handling of grievances, both internally and from external stakeholders, plays a key role in upholding fairness, accountability, and transparency within the certification process.

To bolster the VVC's appeals and complaints management processes, the following enhancements should be considered:

Rules of Procedure of the Experts Committee: • Transparent communication channels: maintain transparent communication channels led by identified VVC lead and Regen consultant to facilitate the submission of appeals and complaints by internal and external stakeholders. Clearly communicate the processes for lodging grievances and establish channels for stakeholders to provide feedback throughout the resolution process.

• Objective evaluation mechanisms: establish impartial review mechanisms within the VVC to conduct fair and unbiased assessments of appeals and complaints. Designate a dedicated team or committee responsible for objectively evaluating grievances and reaching informed decisions based on evidence.

• Timely resolution framework: implement frameworks for the timely resolution of appeals and complaints within stipulated timelines. Adhering to predefined timelines for addressing grievances demonstrates the VVC's commitment to swift and effective resolution, thereby enhancing stakeholder trust and satisfaction.

• Comprehensive documentation practices: ensure thorough documentation of all appeals and complaints received, actions taken, and outcomes achieved. Maintaining detailed records allows for accountability, trend analysis, and continuous improvement in the VVC's grievance resolution processes.

• Continuous assessment and improvement: regularly evaluate and enhance the appeals and complaints management procedures based on feedback received and lessons learned from past cases. By embracing a culture of continuous improvement, the VVC can refine its processes to better address grievances and enhance stake- holder engagement.

• Stakeholder engagement framework: foster stakeholder engagement throughout the appeals and complaints resolution process to solicit feedback, provide updates, and promote collaboration in addressing grievances. Involving stakeholders in the resolution process enhances transparency, accountability, and trust within the Regen Registry framework.